Terms of service

Overview

Welcome to SARIVA. The terms "we", "us" and "our" refer to SARIVA, a brand owned and operated by [Legal entity / proprietor name], [full registered address] ("SARIVA"). We operate this website and online store, including all related information, content, features, tools, products and services (the "Services").

These Terms of Service, together with our Privacy Policy, Refund Policy and Shipping Policy (together, the "Terms"), describe your rights and responsibilities when you use the Services. By visiting, browsing or buying from our store, you agree to these Terms. If you do not agree, please do not use the Services. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019 or any other law that cannot be waived.

1. Access and account

You must be at least 18 years of age to place an order. If you are under 18, you may use the Services only with the involvement of a parent or guardian. You agree that the information you give us (name, email, phone number, billing and shipping address) is correct, current and complete. You are responsible for keeping your account login secure and for all activity on your account. You may not transfer or sell your account to anyone else.

2. Our products

We make every effort to show our products accurately. Colours and finishes may look slightly different on your screen depending on your device and display settings. Product images, including lifestyle and illustrative images, are for representation only. Product descriptions, specifications and availability may change without notice, and we may discontinue any product or limit quantities per customer, order or location.

Temperature retention figures (for example, "ice-cold for 12+ hours") are based on typical use with the lid closed. Actual performance may vary with the starting temperature of the drink, the surrounding temperature and how often the tumbler is opened.

3. Orders

When you place an order, you make an offer to buy the products in your cart and authorise us and our payment partners to charge your chosen payment method. Your order is accepted when we send you an order confirmation. We may decline or cancel an order, for example if a product is out of stock, if there is a pricing or listing error, or if we suspect fraud. If we cancel an order you have already paid for, we will refund the full amount to your original payment method.

Purchases through our standard checkout are for personal use or gifting. Bulk and corporate orders are subject to the quotation and terms we agree with you in writing.

4. Personalised products

Laser engraving is applied exactly as you enter it at checkout. Please check spelling, spacing and capitalisation carefully — we cannot correct errors after engraving has begun. Previews on the website are illustrative; the final font size and placement may vary slightly by product and colour.

Personalised orders cannot be cancelled once engraving has started and are not eligible for return or exchange, except where the product arrives damaged or defective, or the engraving does not match your order. Any engraving charge shown at checkout is non-refundable once the engraving is done, except in those cases. We may decline engraving text that is offensive, infringes someone else's trademark or rights, or is otherwise inappropriate, and will refund you if we do.

5. Prices and payment

All prices are in Indian Rupees (INR) and include all applicable taxes (GST) unless stated otherwise. Shipping charges, if any, are shown at checkout before you pay. The price you pay is the price shown when you place your order, as set out in your order confirmation. Prices, offers and discounts may change without notice, and promotional offers may have their own terms, which apply if they conflict with these Terms.

We accept the payment methods shown at checkout, which may include UPI, debit and credit cards, net banking and wallets, processed securely by our payment partners. We do not store your full card details. You confirm that you are authorised to use the payment method you choose.

6. Cash on Delivery

Where Cash on Delivery (COD) is offered, it may be limited to certain pincodes and order values and may carry a COD fee shown at checkout. We may decline COD for personalised orders and may restrict COD for customers who have refused deliveries in the past. Please keep the exact amount ready at delivery.

7. Shipping and delivery

We currently ship within India. Delivery timelines shown on the website are estimates and are not guaranteed; delays can happen because of courier operations, weather, local restrictions or other events outside our control. Please make sure your address, pincode and phone number are correct — we are not responsible for delays or failed delivery caused by incorrect details.

Risk of loss passes to you on delivery. If your order arrives damaged, please contact us within [48 hours] of delivery with photos or an unboxing video, and we will arrange a replacement or refund as set out in our Refund Policy. See our Shipping Policy for more details.

8. Returns and refunds

Returns, exchanges and refunds are handled under our Refund Policy, which forms part of these Terms. Personalised products are covered by section 4 above. Approved refunds are made to the original payment method, or by bank transfer for COD orders, within the timelines set out in the Refund Policy.

9. Intellectual property

All content on the Services — including the SARIVA name and logo, product designs, text, photographs, graphics and videos — is owned by SARIVA or its licensors and is protected by the laws of India and other applicable intellectual property laws. You may use the Services for your personal, non-commercial use only. You may not copy, reproduce, modify, distribute or republish any of this content, or use our trademarks, without our prior written permission. Buying a product does not give you any rights in its design or in our brand. Shopify's name and logo are trademarks of Shopify; other names and logos belong to their respective owners.

The Services may include tools, apps or links provided by third parties, such as payment gateways, courier tracking, chat or review widgets. We do not control these services and are not responsible for their content, availability or practices. Your use of them is at your own risk and subject to their own terms. Questions about third-party products or services should be directed to that third party.

11. Relationship with Shopify

Our store is powered by Shopify, which enables us to provide the Services. When you use the Services, your device communicates with Shopify's systems. Any purchase you make in our store is made directly with SARIVA, and Shopify is not responsible for any part of that sale, including any injury, damage or loss arising from products you buy from us. You release Shopify and its affiliates from all claims arising from your purchases from SARIVA.

12. Privacy

Our Privacy Policy explains how we collect, use and protect your personal information. Because our store is hosted on Shopify, Shopify also collects and processes information about your use of the Services, including your transactions, to provide, secure and improve the Services and to help prevent fraud. This information may be processed outside India by Shopify and our service providers. Please read our Privacy Policy and Shopify's privacy policy for details.

13. Feedback and reviews

If you send us reviews, photos, ideas or other feedback ("Feedback"), you allow us to use, reproduce, edit, publish and display it in any medium, including in our marketing, without payment to you. You confirm that you own or have the right to share your Feedback, that it is honest, and that it does not violate anyone's rights or contain anything unlawful, abusive or misleading. We may moderate or remove Feedback at our discretion.

14. Errors and inaccuracies

Occasionally the Services may contain errors in product descriptions, prices, offers, shipping charges, delivery times or availability. We may correct such errors and update information at any time, and may cancel an order affected by an error, including after it is placed. If we cancel a paid order, we will refund you in full.

15. Prohibited uses

You may use the Services only for lawful purposes. You must not: use the Services for any fraudulent or unlawful purpose; place false or fraudulent orders; infringe our or anyone else's intellectual property; harass or abuse our team or others; upload viruses or malicious code; copy, scrape or extract content or data using bots, scrapers or automated tools; or interfere with or bypass the security of the Services. We may suspend or cancel your account or orders if you breach these Terms.

16. Automated agents

Any software agent that accesses or acts on the Services on behalf of a person (an "Agent") must clearly identify itself as an Agent in its requests, must not hide that it is automated or get around measures designed to tell people and computers apart (such as CAPTCHAs), must answer truthfully if asked whether it is a person or a computer, and must stop accessing the Services if we ask it to. We may limit or block Agent access at our discretion.

17. Termination

We may suspend or end your access to the Services at any time if you breach these Terms. You remain responsible for any amounts owed up to that point. Sections that by their nature should continue — including intellectual property, feedback, limitation of liability, indemnity and governing law — survive termination.

18. Warranties

Our products are made for everyday use as described on the website. Apart from this and your rights under applicable law, the Services and website content are provided "as is" and "as available", and we do not guarantee that the website will be uninterrupted or error-free.

19. Limitation of liability

To the fullest extent permitted by law, SARIVA, its owners, employees and service providers (and Shopify and its affiliates) will not be liable for any indirect, incidental, special or consequential loss, including loss of profit, data or goodwill, arising from your use of the Services or any product. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms excludes or limits any liability that cannot be excluded under Indian law, including under the Consumer Protection Act, 2019.

20. Indemnity

You agree to indemnify and hold harmless SARIVA, Shopify and their respective affiliates, employees and service providers from any claims, losses or costs, including reasonable legal fees, arising from your breach of these Terms, your violation of any law or third-party right, or your misuse of the Services.

21. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce any right is not a waiver of it. These Terms, together with the policies they refer to, are the entire agreement between you and us about the Services. You may not transfer your rights under these Terms without our written consent; we may transfer ours, for example as part of a sale or restructuring of our business. Headings are for convenience only.

22. Governing law and disputes

These Terms are governed by the laws of India. Subject to your rights under the Consumer Protection Act, 2019, the courts at Navi Mumbai, Maharashtra shall have jurisdiction over any dispute arising from these Terms or your use of the Services. Before going to court, please contact our Grievance Officer so we can try to resolve the issue.

23. Grievance Officer

In line with the Consumer Protection (E-Commerce) Rules, 2020, you can raise any complaint with our Grievance Officer:

Email: support@sariva.com · Phone / WhatsApp: 8169029139

We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.

24. Communications

By placing an order or creating an account, you agree that we may send you order, delivery and account updates by email, SMS or WhatsApp. Marketing messages are sent only if you opt in, and you can unsubscribe at any time.

25. Changes to these Terms

We may update these Terms from time to time. The latest version is always available on this page, with the date it was last updated. Changes apply to orders placed after the update. Continuing to use the Services after an update means you accept the revised Terms.

26. Contact us

SARIVA —  Email: support@sariva.com · Phone / WhatsApp: 8169029139

Last updated: 15/10/2026